Horrible nursing staff in ward A

<p>My dad was admitted on 29/08/16 during that time we was in ward F floor 5 which is an incredible ward and with awesome staff that explains everything to you step by step. After the surgery my dad had to go to ICU for three days. Which in that time his bed was given away (to someone that might need it more than he does...it's understandable) eventually he was given a bed in Ward A on 31/08/16, which is the first ward of the hospital (in other words the 1st experience you'll encounter if you go to the hospital) if we didn't experience the efficiency of ward F, I might not even write this complaint. BUT with all said my dad was treated horrible. When ringing for a nurse to help he had to wait two hours before someone assists him. If he asks for help they take forever to assist. He asked for ice at 14:00 on 31/08/16 and never received it, at 19:00 when visiting hours started I had to go to the kitchen myself and get the ice. It might not seem a big deal but if you are laying on your back and you’re not allowed to walk, then it becomes a big deal if you have to wait five hours for ice because you are thirsty.</p> <p>My dad was in the ward for two full days before getting any medication. He was supposed to be on antibiotics during this time, but the nurses did nothing. The Dr came to see him 31/08/2016 and told the nursing staff what to do, yet they did nothing and there my dad **** in pain for most of his stay there. After consulting with the Dr once 01/09/16 again he said my dad needs to be on medication as indicated on the file, but not the piece of paper at the nurse station. On 01/09/16 he still had no medication when we arrived at 19:00 for visiting hours. I had to approach a male nurse to ask for help (seeing as he was the only one that was interested in helping me) and give my dad his medication. once we left at 20:00 it took them an hour to locate his file and another hour to get the medication thus by 22:10 my dad received his first batch of medication. The following they was the same story (there was no male nurse to assist me this time) but instead of helping I got greeted with an attitude for disrupting a conversation (not a meeting) and I was told if it says on the paper he should get medicine he will, but one again there was nothing written on the piece of paper and yet on his file was written he had to get medication. Therefore I left it and thought the nurses are "well" equipped to handle these things...I was wrong to assume this.</p> <p>Visiting my dad the next day the Dr 02/09/16 came to check and was mad to note my dad didn't receive medication throughout the day. The nurse once again made a "note" in the file and not on the piece of paper at the front desk of the nursing station. Also the Dr told the nurse to remove the catheter...noted on file was only drain. It cost me to go through the file and look it up and as usual the notes in the file was wrong. When I took this on with the nurses I was told I'm not allowed to go through the file (which is understandable) BUT if you can't do your job as a nurse who took an oath then I have to resort to checking my dad's file. With a bunch of fighting and screaming I had to phone the Doctor's room (at 15:00) and interrupt him in surgery so that he can once again tell the nurse to do her job. REMOVE the catheter and clean the wound...as simple as that, clearly not. My dad was from there on out treated like an animal. If he rings the bell for assistance they just come to cancel the call and ignore any request. Once he was allowed to walk he asked for assistance to get to the bathroom, being told: “wait one minute I’ll come and help you just now” I don’t know if the nursing staff knows this, but holding a pee can cause bladder infection (I can’t assume they know this) thanks to the nursing staff my dad had to help himself and go to the bathroom (after waiting 30 minutes) Note he can barely walk. After finishing in the bathroom he rang the bell for a nurse to help him walk to his bed…again he waited 15minutes without any assistance, this caused my dad to fall in the bathroom and cut his cheek open, when we arrived for visiting hours (19:00) and saw the wound, it wasn’t cleaned and he had no assistance. The so called nurse that said she’ll “help” him never arrived and I have yet to see her. I had to once again face RUDE nurses to ask them to please clean the wound and place a plaster on his face. And guess what…you guessed it I got attitude once again. Is this how you treat all your patients in ward A? Clearly because I was not the only one complaining. By Friday my dad was ready to hit a roof and begged the Dr to release him on 02/09/16</p> <p>My only request is that you teach your nursing staff to have some sort of bedside manners, if need be they can go and learn a thing or two at Ward F with the daytime nursing staff. I would never say we were at the same hospitals, but we were. One floor has amazing staff (that is ward F) and the other ward has nursing staff with a chip on their shoulders.</p> <p>Being a nurse can be challenging I complete understand that. You work long hours for horrible pay, yet I repeat YOU TOOK AN OATH. If the job is not as “satisfying” as you think you have a choice to leave, give someone a chance that has a passion for being a nurse.</p>