Horrible experience!

In October 2023 my mum was admitted to the hospital after a fall. The ER staff onsite were great. What followed during her 3 week in hospital stay was entirely different. She had to endue the same tests everyday for 3 weeks, until we both got to a point and asked for her to be discharged. Every day, when her attending physician advised what tests were being done, I had always requested that they should ensure that her medical aid will cover these costs prior to proceeding with the test. And now 17months later I'm receiving bills from Dr's from this hospital. Is that even legal to bill a patient years later and try to claim from the patient when this should have been the recovered from medical aid. In addition, on one specific procedure, the attending Dr, made my mum wait the entire day without eating before he causally decided to pitch up and conduct the procedure. No apology, no explanation, no empathy not to say the least , his attire and attitude was definitely not befitting of a medical professional. Worst experience, some of the Drs are the worst I have even experienced, and seems as if this hospital is trying to make money off the medical aid and patients. I would never recommend this hospital to anyone. The quality of medical professionals have severely deteriorated over the past years!