1 reviews | Active since Jun 2017
********** experience at Crompton hospital
I do not understand how nurses could be in this position, treating a human with disrespect. I collapsed early hours and my family rushed me to the hospital. I never get sick and only recently visited a hospital due to cutting my finger and needing stitches. Being a Key Care plus with Discovery patient I am forced to go to Crompton or to Entabeni Hospital. Crompton hospital being the closest to my home, my family rushed me to this hospital. What I experienced was inhuman and heartbreaking. I was pulled onto the bed slapped in the front of my chest to wake up - the nurses were laughing and talking in their own language. The one nurse said to the other "she had her sleep - we did not sleep yet.....she is awake" and they were all laughing. The nurse came back and slapped me in the front of the chest - it hurt me so badly that I hit back for her to stop hurting me. when my family member came into the room and asked what is going on, the one nurse said that "this country is not like before things are changing......" how can nurses like this be treating a patient that is needing medical help - without dignity and why does the colour of one's skin matter? We are all human, we all get sick and we all need help in a dignified way. I was so distraught cried and needed to get out of this place. I seriously need this incident to be investigated - to ensure that the next person does not get the same treatment that I received. These nurses should not be nursing people with this attitude. I was rushed to Entabeni hospital and I was treated with care and a person that needed medical attention. I plead with Crompton management to train their nurses that no matter what a person is human and needs care and be treated with dignity when left in their care.
How can you justify asking a patient to pay R1620-00 for Dr and nurse treatment at your Trauma unit that was so shocking that a report had to be written to management? I had to be rushed through by family members to Entabeni Hospital to receive emergency treatment.
I received an apology from Trauma management and that the nurses responsible will be monitored going forward, is an acknowledgement to me that management is aware of problems!
Now to add to the shocking treatment, I received an e-mail from Trauma management stating that there is no refund on the R1620-00 as I am still liable for the "shocking non-medical treatment I received". The only reason I was rushed to Crompton Hospital is due to Discovery limiting me to a network hospital! I am not sure how Discovery can allow this kind of treatment to be given to one of their members?
I have tried to liaise with Crompton Hospital accounts to do the honourable and refund me for the **********, approx 40min experience I had to pay for but I am not getting a response to my e-mails.
Please can you explain to me, "where is the caring, compassionate service to patients that you so readily advertise on your website"?
My family will never within the near future visit Crompton Hospital again, knowing what to expect!
How can you justify asking a patient to pay R1620-00 for Dr and nurse treatment at your Trauma unit that was so shocking that a report had to be written to management? I had to be rushed through by family members to Entabeni Hospital to receive emergency treatment.
I received an apology from Trauma management and that the nurses responsible will be monitored going forward, is an acknowledgement to me that management is aware of problems!
Now to add to the shocking treatment, I received an e-mail from Trauma management stating that there is no refund on the R1620-00 as I am still liable for the "shocking non-medical treatment I received". The only reason I was rushed to Crompton Hospital is due to Discovery limiting me to a network hospital! I am not sure how Discovery can allow this kind of treatment to be given to one of their members?
I have tried to liaise with Crompton Hospital accounts to do the honourable and refund me for the **********, approx 40min experience I had to pay for but I am not getting a response to my e-mails.
Please can you explain to me, "where is the caring, compassionate service to patients that you so readily advertise on your website"?
My family will never within the near future visit Crompton Hospital again, knowing what to expect!