RA
Razia A
1 reviews | Active since Dec 2017
18 Oct 2021, 16:41
Handed over without checking the facts
How easy it is to hand someone over to a lawyer when you cannot even take the time to chexk that you've billed the patient correctly according to billing rules amd agreements in place with the Scheme? The callcentre that handles all your accounts are useless because after attempting to call the number provided you're waiting for minutes on end only for the call to be ended abruptly without having made contact with anyone.
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Replies (3)
Life Healthcare's replyOfficial
18 Oct 2021, 16:55Hi Razia,
We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon. As this matter involves personal information and data, we cannot share any updates via Hellopeter. Please don't hesitate to contact us should you not hear anything.
We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon. As this matter involves personal information and data, we cannot share any updates via Hellopeter. Please don't hesitate to contact us should you not hear anything.
Life Healthcare's reply18 Oct 2021, 16:55
Official
Hi Razia,
We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon. As this matter involves personal information and data, we cannot share any updates via Hellopeter. Please don't hesitate to contact us should you not hear anything.
We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon. As this matter involves personal information and data, we cannot share any updates via Hellopeter. Please don't hesitate to contact us should you not hear anything.
Life Healthcare's replyOfficial
19 Oct 2021, 07:51We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.
Life Healthcare's reply19 Oct 2021, 07:51
Official
We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.
RA
Razia A's updateReviewer Update
28 Oct 2021, 20:57Good day,
I have since been contacted by yourselves on 2 occasions assuring me that my father's outstanding balance has been paid and the money he paid was allocated successfully. We were further promised not to receive any further messages saying money is owed to the hospital. He has since forwarded me a message which he received from IDA doing the exact opposite. Please stop with the messages!
I have since been contacted by yourselves on 2 occasions assuring me that my father's outstanding balance has been paid and the money he paid was allocated successfully. We were further promised not to receive any further messages saying money is owed to the hospital. He has since forwarded me a message which he received from IDA doing the exact opposite. Please stop with the messages!
RA
Razia A's update28 Oct 2021, 20:57
Reviewer Update
Good day,
I have since been contacted by yourselves on 2 occasions assuring me that my father's outstanding balance has been paid and the money he paid was allocated successfully. We were further promised not to receive any further messages saying money is owed to the hospital. He has since forwarded me a message which he received from IDA doing the exact opposite. Please stop with the messages!
I have since been contacted by yourselves on 2 occasions assuring me that my father's outstanding balance has been paid and the money he paid was allocated successfully. We were further promised not to receive any further messages saying money is owed to the hospital. He has since forwarded me a message which he received from IDA doing the exact opposite. Please stop with the messages!