Handed Over for a Payment that was made at the Hospital

I took my Daughter (2 years old) to the Roseacres hospital on the night of the 16/03/2019. My daughter was sitting with a huge fever, was struggling to breathe and was coughing uncontrollably. We could not get hold of my Medical Insurance on the night and were told that if we could not pay cash upfront then they cannot see my daughter (I understand this is one of the things about going to a Private Hospital). We then opted to pay the upfront cash fee of R1190.00 as we needed them to look at our Daughter. As we could not get hold of the medical insurance we could not have my daughter admitted to the hospital (she was diagnosed with Croup). We were then sent home with a script that needed to be filled and were told if she does not get better to bring her back.

Please note this complaint is not about the Hospital or the staff that assisted us that night but rather about the Accounts Department.

Since the 16/03/2019 I have received numerous calls and emails requesting payment of the R1190.00

I have since been handed over to Blake & Associates for this. I have been handed over for a payment that I made on the night that we were at the hospital. I have a receipt stating the amount, the day and the reference that the Hospital gave me.

I have sent said Receipt to the hospital at least 7 times (I have the email trail should anyone at the Hospital be interested) and I keep getting the response that I need to contact ER Consulting as they are the ones that have the payment, I contacted ER Consulting and they say the Hospital has the payment.

I have been handled like a ***** from almost all the people at Life Healthcare since I have started querying this account.

I have 2 emails stating that the payment was allocated and that all is in order. I have a STATEMENT saying that my account is paid. I have a mail from Life Healthcare saying the payment has been allocated and that I do not owe anything on the account anymore.

I would also like to lay a formal complaint against 3 different people who were exceptionally rude over the phone and that I feel should not be dealing with customers.

In closing.... I have had no other option but to post this matter here to try and get a resolve.

I am hoping that I will be hearing from someone soon as I cannot stand the stress of being handed over for an account that has been paid.