CP
Corne P

1 reviews | Active since Aug 2013

15 Feb 2021, 09:04

GREONKLOOF LIFE HOSPITAL IS ****

<div>The Admin Team at Groenkloof Life Hospital is absolutely pathetic. My wife was discharged almost 2 weeks ago and the hospital has still not updated the authorization for the additional days in the hospital. As a result, more than half of the claims have been declined and depleted my medical saivings in 2 days. To this day it has still not been updated, and your staff specifically *****, does not give a **** what is going on. I have sent multiple emails over the last week and all I get are excuses and yet no one is resolving the issue. There were additional claims rejected over the weekend totalling over R5000 for in-hospital care which will not be paid until you have fixed this mal-administration issue.</div>

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Replies (1)
Life Healthcare
Life Healthcare's reply15 Feb 2021, 15:15
Official
Hi Corne, 

 
We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon. 
 
As this matter involves personal information and data, we cannot share any updates via Hellopeter. 
 
Please don't hesitate to contact us should you not hear anything.