Glynnwood Hospital

I did my pres admission 4 days before procedure yet on arrival at 6am I waited for nearly an hour before I was admitted to the ward. Two people at reception with no sense of urgency. After my procedure I went back to the ward and tried for more than an hour after ringing the buzzer 3 times to get my mobile and cash back from the staff. My partner inthe interim tried phoning the ward continuously in order to find out whether I was back in the ward. When he eventually got through he was told that the phone was not ringing on their side. Which is utter nonsense as we heard it from our wards. Secondly, when the new staff started at 7pm they congregated in the passage discussing the patients and this took over an hour. We finally saw one of the nursing staff at 8.30. When I asked the nurse how my bed is supposed to be set, I had a hip procedure, she said the doctor never gave them instructions on how to care for me. Seriously!! A few other incidents also occurred but I am leaving it here as it will take an hour to go through it. Long story short I eventually insisted on seeing the unit manager. Eventually a Sister Janet arrived and listened to my complaints and said that she will bring it up at the next Matrons meeting which was supposed to be today. I also had to ask for a toilet seat riser as there wasn’t one in our bathroom. When I came back from the smoking lounge I had to ask them to open the door to the ward as they had the shower and bathroom room doors both open and I couldn’t get through with the wheelchair. I was then told that “ please not now as we are tired” Then I was told that I am not supposed to get up on surgery day and must stay in my bed. This was after they saw me using the bathroom at least twice. They never offered me a bed pan. I arranged my own wheelchair.I am utterly disgusted by the staff’s attitude towards patients. They are so disrespectful in their attitude and manner. I have never been this badly treated. I was actually there 8 days prior to my procedure for tests and assisted with patients as I was able bodied and they took forever to attend to patients. Another issue that needs to be addressed by Life Healthcare is the fact that all staff should address the patient and fellow nursing staff in English when asked a question by a patient. Because whenever I spoke to them they turned around and spoke to each other in their native language and then answered me.