FRUSTRATING EXPERIENCE WITH CREDIT CONTROL

I submitted all the required documents on 30 May 2025, and I was explicitly told my refund would be processed within 5–7 days. I even received confirmation that the documents were complete and “perfect.” Since then, I have been following up continuously, only to be given the runaround with no real answers or progress. The level of service from their credit control department is completely unacceptable and extremely unprofessional. It is incredibly disappointing to be treated this way, especially after being assured that everything was in order. Waiting this long for a refund that was supposed to be processed in 7 days shows a clear lack of respect for customers.