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zaida P

1 reviews | Active since Apr 2012

28 Sept 2020, 15:11

Fourways Life Hospital Stay Away from it patients.

Fourways Life Hospital is the worst hospital I have been to in Johannesburg. The service is shocking especially the night staff and my phone blew up on their plugs due to a power surge and i have written feedback and emails to them and no response. Kim the customer relationship manager did not respond to me or apologise let alone rectify the problem that was caused on the hospital plug panel. I was booked in 3 times during Covid Aug - Sept and all three times i provided feedback and received no response to my negative comments.

Surgical Ward 1 is not properly cleaned and the facility is outdated compared to Surgical 2. Not a great experience for people who are ill and undergoing surgery. The general attitude of the staff is not to be bothered by patients or provide support care and post operative support.

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Replies (1)
Life Healthcare
Life Healthcare's reply29 Sept 2020, 09:31
Official
Hi Zaida,  
We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon. 
 
As this matter involves personal information and data, we cannot share any updates via Hellopeter. 
 
Please don't hesitate to contact us should you not hear anything.