DF
DIANE F
1 reviews | Active since May 2011
16 Nov 2020, 14:20
FOURWAYS LIFE HOSPITAL
I'm ready to pull my hair out with Fourways Life Hospital Accounts Dept. I had two procedures done - one on the 9th September and one on the 16th September. I received an invoice for the first procedure in November. I have tried in vain to contact their Accounts Dept. You have to leave a message for them to call you back - JOKE!!! But they're super quick to report you to Credit Bureaus who label you as a credit risk when they haven't even bothered to contact you to find out the full story!! I have a query on this account. I cannot resolve it if I cannot get through to anyone to talk with. It is truly pathetic!
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Replies (3)
Life Healthcare's replyOfficial
16 Nov 2020, 15:00Hi Diane, We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.
As this matter involves personal information and data, we cannot share any updates via Hellopeter.
Please don't hesitate to contact us should you not hear anything.
Life Healthcare's reply16 Nov 2020, 15:00
Official
Hi Diane, We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.
As this matter involves personal information and data, we cannot share any updates via Hellopeter.
Please don't hesitate to contact us should you not hear anything.
DF
DIANE F's updateReviewer Update
16 Nov 2020, 15:10I see that's a standard response to all your complaints. I will wait to hear from you - you don't allow any other options
DF
DIANE F's update16 Nov 2020, 15:10
Reviewer Update
I see that's a standard response to all your complaints. I will wait to hear from you - you don't allow any other options
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DIANE F's updateReviewer Update
16 Nov 2020, 17:24Thank you, Branden for your call and for your gracious understanding of my plight. I await to hear from you tomorrow with a way forward.
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DIANE F's update16 Nov 2020, 17:24
Reviewer Update
Thank you, Branden for your call and for your gracious understanding of my plight. I await to hear from you tomorrow with a way forward.