MR
Manisha R
1 reviews | Active since Mar 2015
17 Oct 2019, 11:47
FOURWAYS LIFE CASUALTY POOR ADMINISTRATION SERVICES & CUSTOMER SERVICE!
Fourways Life Casualty, Dr Frankel & Partners, have insufficient record keeping and customer service. My personal details were updated, but they still used an email address and contact number which hasn't been in use for more than 10 years I was contacted for an outstanding account dated 25/05/2018 which was paid at the the casualty on the 01/07/2018 after being diagnosed with gastro while I was actually in premature labor. This account was only rectified when I contacted the Credit Controller in August 2019, Due to the incorrect allocation and contact details on hand, I have been handed over to Colmed Administrators......FOURWAYS LIFE CASUALTY DEPARTMENT, PATHETIC SERVICE!!!
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Replies (1)Life Healthcare's replyOfficial
17 Oct 2019, 14:00Hi Manisha,
Thank you for sharing your feedback. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.
As this matter involves personal information and data, we cannot share any updates via Hello Peter.
Please don't hesitate to contact us should you not hear anything.
Life Healthcare's reply17 Oct 2019, 14:00
Official
Hi Manisha,
Thank you for sharing your feedback. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.
As this matter involves personal information and data, we cannot share any updates via Hello Peter.
Please don't hesitate to contact us should you not hear anything.
