BM
Bongane M
1 reviews | Active since Oct 2019
31 Dec 2022, 01:16
Flora hospital worst service
Rushed my daughter to flora hospital @ about 10pm and waited close to 2hrs in the emergency room. Doctor walked in casually and totally ignored us and attended to someone who just go there 12 mins before the doctor came. No apology or anything from the doctor. My daughter had trouble breathing and vomiting. Worse service ever from a private hospital who claims to offer excellent service. Dr Buma/Burner, can't remember his name
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Replies (2)
Life Healthcare's replyOfficial
03 Jan 2023, 06:11Good day, Bongane M,
Thank you for contacting Life Healthcare. Your query will be responded to as soon as possible. If you need urgent medical assistance, please contact the nearest hospital emergency unit: https://www.lifehealthcare.co.za/patient-information/patient-services/hospital-services/emergency-units/
Kind regards,
Life Healthcare
Life Healthcare's reply03 Jan 2023, 06:11
Official
Good day, Bongane M,
Thank you for contacting Life Healthcare. Your query will be responded to as soon as possible. If you need urgent medical assistance, please contact the nearest hospital emergency unit: https://www.lifehealthcare.co.za/patient-information/patient-services/hospital-services/emergency-units/
Kind regards,
Life Healthcare
Life Healthcare's replyOfficial
03 Jan 2023, 10:19Good day, Bongane M,
Thank you for taking the time to review us, we appreciate your valuable feedback. We assure you that this is not the standard of service and care that we strive to provide to our patients. For this, we do apologise.
Quality lies at the core of our values as we offer excellence in clinical care and service delivery at all levels, and we aim always to have a patient-centred approach and to make personal care a reality at every interaction.
We are sorry to hear that you never got to experience this.
Kindly send us your contact details, by following this link, https://lifebrand.goreview.co.za/goreview-crm?revid=ZTseQP, and it will be escalated to the appropriate department to investigate. Someone will contact you in due course.
We look forward to hearing from you.
Kind regards,
Life Healthcare
Life Healthcare's reply03 Jan 2023, 10:19
Official
Good day, Bongane M,
Thank you for taking the time to review us, we appreciate your valuable feedback. We assure you that this is not the standard of service and care that we strive to provide to our patients. For this, we do apologise.
Quality lies at the core of our values as we offer excellence in clinical care and service delivery at all levels, and we aim always to have a patient-centred approach and to make personal care a reality at every interaction.
We are sorry to hear that you never got to experience this.
Kindly send us your contact details, by following this link, https://lifebrand.goreview.co.za/goreview-crm?revid=ZTseQP, and it will be escalated to the appropriate department to investigate. Someone will contact you in due course.
We look forward to hearing from you.
Kind regards,
Life Healthcare