Flora Clinic

I'm not giving one star because of the hospital but the services that me and my mom received. Tuesday 11 February 2025 I took my mom in to the emergency unit. My mom got help but unfortunately the medical aid doesn't pay flora hospital for admission but for emergency consultation. I then asked can we get a transfer to netcare garden city hospital. We waited hours from 11:45 until 18:45 waiting for transfer. The nurse(Tebogo)at casualty reassured us that the doctor spoke to the medical aid and all it's well, that's what we thought. Only to find out on Wednesday afternoon after she got moved from the medical ICU to the ward that we need to pay the hospital bill due to the medical aid not covering the medical scheme. My question is that how did they allow my mom to be admitted without the authorisation from the medical aid. My mom got discharged Thursday the 15th February 2025 around 09:00. She been waiting for her medication and her script until 11 and she didn't receive it. The final straw was the nurse who was in charge in Ward D let her walk from the ward until the reception fortunately she meet a nurse passing by and called someone to take her with a wheelchair to the reception for her pick up due to the fact that she didn't look well for her to walk that long. She left without any medication for the day. I'm so disappointed at the service that we encountered at Flora hospital. I would like to know who is responsible for this bill to be paid because I did say to the nurse that we don't have that kind money that the moment.

Message was sent to them, till today. I haven't received a properly respond, but on their website this was their respond and they gave me the link to fille a complain which I did and since then I never heard back from Flora Life Healthcare.

Good day, Kgalaletso Maraba,

Thank you for alerting us about your experience. We assure you that this is not the standard of service and care that we strive to provide to our patients. For this, we do apologise.

Please send your contact details by following this link, https://life19.goreview.co.za/goreview-crm?revid=RZfFQmyS so that your feedback can be addressed directly to the appropriate person.

We hope to hear from you soon.

Many thanks, Life Healthcare