iI
ivette I

1 reviews | Active since Sept 2016

11 Nov 2021, 09:56

FEDUP! With Wilgeheuwel Hospital's accounts department

Wilgeheuwel accounts department

Twice we have had Casualty incidents where the hospital was great but the accounts department sucked.

First account 2019/02 my hubby was taken to Wilgeheuwel hospital for a severe bees sting reaction. Casualty was paid the same time as he was taken care of amount R1160. Even with proof of payment and a letter this was not sorted out up to date, and I'm listed as a bad payer!

Second time around my daughter cut her hand, and she was helped with the care and professionalism, I paid the account two days later on the 20/08/2020, and up to date the accounts department is sending me letters of a LONG OVERDUE ACCOUNT. They don't answer their telephone the don't respond to emails, so now I'm just fed up.

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Replies (1)
Life Healthcare
Life Healthcare's reply11 Nov 2021, 09:59
Official
Hi Ivette, 
 
We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon. 
 
As this matter involves personal information and data, we cannot share any updates via Hellopeter. 
 
Please don't hesitate to contact us should you not hear anything.