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Niel N

1 reviews | Active since Aug 2015

28 Jul 2020, 14:09

Extremely poor service from Life Healthcare and Netcare

I suffered from a heart attack. We rushed to @Life Bedford Gardens on the night of 16/04/20 where a Dr. Gordon tended to me. Blood tests and an ecg was performed confirming that I was having a heart attack, and I was sent to Union hospital from there. @Liberty life requires a copy of that admitting ECG, and the bloods taken there showing the positive troponin T results. I have called, emailed, complained, spoke to connections of connections endlessly for 4 months. I have been nice and less nice. I threatened with the ombutsman, and included the names of the CEO and exec board. Nothing!Twice they were promised,Nothing. Then I was referred to Lancett who rudely said I cannot have access to the information. THREE times I have gone round the same circle: @Life Bedford Gardens doesnt answer a phone for weeks, once they do they refer you to @Netcare Union hospital. No amount of effort gets you a conversation with them, via several channels I was then referred to the cardiologist Dr. Zambakides, who has a highly delayed response system that finally referred me back to Life Bedford Gardens, sending me to Netcare sending me to Lancett sending me to Dr Zambakides, and another time round that house which requires dozens of mails and calls. I have driven there, tried through the Union hospital, made daily calls, logged several complaints on their website, reported it to Discovery health twice. ******all! I HAD A HEART ATTACK PEOPLE, THIS HAS BEEN SO DAMN STRESSFUL AND FRUSTRATING, DO YOU CARE AT ALL?? WHAT MORE MUST I F DO??USELESS!!!!! ***

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Replies (1)
Life Healthcare
Life Healthcare's reply29 Jul 2020, 08:47
Official
 
Hi Niel, 
 
We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon. 
 
As this matter involves personal information and data, we cannot share any updates via Hellopeter. 
 
Please don't hesitate to contact us should you not hear anything.