LG
Louise G

1 reviews | Active since Mar 2023

27 Nov 2024, 10:24

Extremely Poor Emergency care

visited Wilgeheuwel Hospital on November 20th due to being very ill and in significant pain. Unfortunately, the service I received at the emergency department was disappointing. The staff made little effort to conduct tests or provide any meaningful medical care. They drew blood and, six hours later, sent me home, diagnosing me with a bladder infection.

The following day, I went to Brenthurst Hospital, where I received a thorough examination, including ultrasounds and X-rays. I was diagnosed with a gallbladder infection and subsequently admitted.

I find it unacceptable that the emergency department at Life Wilgeheuwel Hospital provided such inadequate care. It is extremely frustrating to pay substantial amounts for medical coverage and receive such poor service when urgent assistance is needed.

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Replies (1)
Life Healthcare
Life Healthcare's reply27 Nov 2024, 16:57
Official
Good day, Louise G, Thank you for alerting us about your experience. We are sorry that you were disappointed . Quality lies at the core of our values as we offer excellence in clinical care and service delivery at all levels, and we aim always to have a patient-centred approach and to make personal care a reality at every interaction. We are sorry to hear that you never got to experience this. Kindly note that we have shared your contact details with hospital management for investigation and feedback. Kind regards, Life Healthcare