JR
Johannes R

1 reviews | Active since Jan 2024

28 Sept 2024, 13:58

Eugene Marais Hospital services.

I was admitted to Eugene Marais Hospital on 4th February 2023 with a freak accident under the medical aid GEMS PMB rules. I stayed in hospital for 14 days where I had various operations to repair my achillies tendon. On that time all expenses will be paid by my medical fund. I then received a message that I owe the hospital R15000+. I never received a reason from hospital or GEMS for what the amount is. Now after 19 months I received a very ***** letter from a attorney in Durban that I am liable for the payment of the amount. I as a 72 year old pensioner can't pay any amount. I did send email's to GEMS and hospital for an explanation of why I owe such a huge amount, but needless to say without any reaction. I am really very stressed about the whole situation. Thank you. J. C van Rooyen

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Replies (1)
Life Healthcare
Life Healthcare's reply29 Sept 2024, 11:59
Official
Good day, Johannes R, Thank you very much for bringing this to our attention. We set a high standard for ourselves, and we are sorry to hear this was not met in your experience. We have shared your contact details with hospital management and they will be in contact. Many thanks, Life Healthcare