Eugene Marais Hospital! Disgusting service!

I rushed my husband to Eugene Marais Hospital Emergency Unit on Tuesday 17 May 2022 because he had extreme kidney pain (so we believed) and fever. Upon arriving at the Emergency Unit Reception, the receptionist was rude and not polite at all. He was then taken to the first nurse to do the normal check and I also informed her about the rude and not polite entrance we received from reception with a reply "oh they must be tired", which is still no excuse. My husband was then admitted for further testing and was placed on a drip and I waited in the reception waiting area. 2 hours has gone by and my husband sent me a message stating that he's drip is finished and waiting for the nurse. He waited and waited without the nurse checking up on him. He then sent me another message to ask if I can ask reception where the nurse is (note this is +- 20 to 30 minutes after the first message received from my husband). I went to reception to ask when the nurse is going to assist my husband and I immediately get a sigh from her (really? It's a simple question?) and then she said she will phone and find out. The nurse then went to my husband and removed the drip. They did a urine test and told us that we will receive the results within 24 hours, my husband's cellphone number and email address was provided. We went home with him still in pain! Wednesday 18 May 2022 afternoon we still haven't received the results and I decided to phone the hospital to get a follow up (note, I am a concerned wife with a husband in pain who wants answers). First I get transferred from department to department and end up at the isolation department after I stated that I need to speak to someone at the emergency trauma unit, i left my husbands details and my contact number by her and she said she will give the details to the relevant person to contact me back. Time goes by and no phone call has been received. I phone the hospital again, already frustrated with this whole situation and pathetic service being received from this hospital, I get hold of a nurse at the emergency trauma unit and I explain the situation and she said she will give the phone over to someone who can assist. The nurse says in the background that I must call back in 20 minutes because she is not going to talk to me now. Excuse me? I lost my cool completely and shouted over the phone because I have been struggling to get any answers from them, I'm extremely worried about my husband and this is the type of service a customer received?! The nurse then said I will not shout at her and hung up.... I phoned again and spoke to a lady at the emergency reception, where she then said that we need to come in to receive the results, I told her that this was not communicated to us Tuesday evening and we were told that we will receive the results via email, she said again no we need to come in to receive the results. I told her it's impossible as we live far away from this hospital (fuel is not cheap anymore). I decided to phone Wilgers Hospital to find out if they can assist by any chance, where the nurse was extremely helpful and gave me laboratories numbers which I can phone to get the results. I phoned all the laboratories and they couldn't find any results on my husbands ID number. I thought okay, maybe Eugene Marais did the results in house, let me try to call them again. I got through to the Practice Manager and told her the whole story, she said she will find out by the doctor where the tests were sent to and will then email us the results once she has received them (I gave my email address too). I decided to make a doctors appointment too so that he can also investigate what is going on with my husband. Yesterday 19/05/2022 comes and goes and no results received. I decided to email Eugene Marais for assistance as I have no more patients to phone and phone and getting no assistance whatsoever. I took my husband to the doctor yesterday too and guess what? 3 minutes with a blood test and urine test and we received the results and guess what? We still have not received any results from Eugene Marais, only and email response back from the email sent yesterday, being sent to other people to assist. This is the most pathetic service ever received! I cannot believe you don't have a single bone of care for your patients! It's disgusting!