Eugene Marais Hospital accounts department don't refund overpaid monies and pass the bucket every time to someone else, to whom the client must keep on following up with.

Terrible experience with the accounts department of this hospital. I had a surgery in March 2022. I was informed that I have an overdue account. I followed up with the medical aid and the hospital regarding the accounts via mail and telephonically with no conclusion. I also dealt with a very rude consultant with the name Marle. The next moment the hospital accounts department handed my account over to lawyers for overdue account. The overdue amount came from an co-payment which was increased and they never informed me as the client of the new co payment amount. I finally got feedback from the medical aid and they stipulated that the account should be paid by me with confirmed mail documentation. I did pay the full amount on the due account on the 11/10/2022.

By means on the hospital account. The medical aid and the hospital made co-payment mistakes and make it the members/ patients reliability problem to get it paid/ solved. On the 21 October 2022 Roelene from Momentum Medical aid, notified me that the account will be paid from there side to the hospital after a review. I notified Marle, Karen and Logan the hospital accounts department team by means of the mail received from the medical aid and that the monies that I have paid should then be refunded in this case. Logan then rep**** that they will have to wait for the monies to reflect in their account before they can continue with the refund process. on the 9th November Logan rep**** that he has updated my account and that the refund is escalated to refunds team. On 16/11/2022 I followed up again, when the refund is scheduled to be paid out and Logan rep**** on the 18/11/2022 that I can follow up with Adel at the refund team. After several calls not coming through on this number I left a message. Adel phoned back today 22/11/2022 and advised that I left a message on a call centre number. Adel checked and can not see any refund that can be paid out to me so advised me to call the hospital again and spoke to Monlisa as she only deals with refund payouts. Called the hospital Monlisa just says that Marle is the consultant on the case and she is on leave will be back during this week but they cannot assist with my query... Again me as the client should start following up with all the relevant parties to get my monies refunded, my name clear that was handed over? Still with no answer of when my monies will be refunded. I am very disappointed in the accounts department of this hospital.