Ethic and Service

A 1 star is actually a good review, My husband was treated at Life Rose Acres Hospital on 16 May 2024, there systems was offline and they advised that an invoice will be sent to us IF we have an outstanding amount. As we did not receive anything we took it as our medical aid covered the visit. This was not the case on 19 December 2024 we received an invoice for the 1st time. As we did not have the funds immediately we did not make an immediate payment. On 11 February 2025 a Trace Alert was added to our names for non payment, and I tried explaining to Nu Debt that their client Life Healthcare Roseacres did not send us the invoice in a timely manner but that I will make payment to them they refused to understand. And continued with the listing. On 24 Feb 2025 I made the full payment to ER Consulting acting on behalf of Life Healthcare Roseacres. Since full payment has been made we have been receiving constant emails saying we still have an outstanding balance. Invoice was R1020 we paid R1020.0. On 28 February I got an email saying that we still owe R592.40, and today 11 March 2025 I got told the outstanding amount telephonically by Kelebogile Kenosi as R918.98 nearly double the amount. I called in as the email received on 10 March 2025 at 17:55 stated R834.74 but the link stated R915.53 and then got advised R918.98, When I questioned the different amounts I was told the link is not working. So how can I trust the amounts given as nothing matches. I will make the payment of R918.98 to have them stop harassing me and to stop falsely adding money as and when they please, Surely you cannot increase your amount less than 24 hours from from sending an email, email was sent at 17:55 and called at 10:17 the next morning, and in that time the amount overnight increased with R84.24 that is pure *******!!!! Do not trust Nudebt Management or Life Healthcare Roseacres.