ER Nightmare Eugene Marais Hospital

My girlfriend was in a horrific accident and she was taken to Eugene Marais to the ER. She had to go for x-rays and CTC scan, all done and well she was given the all-clear and she could go home, we waited at the ER reception desk for the script and the bill, when all was ready we got the script and a zero account and that was a good trip and not painful at all as the staff was excellent and the service was good

Come Monday we had a bill of R7500, was informed that WE did not get authorization for the CTC scan and was then informed that it was my girlfriend's responsibility (while strapped on a backboard on a gurney) to get the authorization form the medical aid, for the CTC scan, now we must pay the bill for that scan. But the hospital neglected to get the authorization for the scan and now want to blame her for not obtaining the authorization for the scan, but how in mother name should she have done that, they say that she should have known about the authorization and should have obtained it before the scan, but now I ask you how, She called the medical aid and received an authorization nr for the scan and it is partly paid now and now we must pay the rest and that's unfair as we were not negligent about the scan the hospital was and they forgot about the authorization and now wants to blame us for it. If the authorization was done beforehand by the hospital as what they always do then this would have been avoided. The hospital should take the blame and there are none fault at our side for this and we can't afford to pay the account and this now a very heavy burden on us as my girlfriend has a lot of emotional scars after the accident she has to go from treatment every week as she could have been ****ed in the accident if the truck went over her side of the car and not the passenger side, the accident happened on the corner of R55 and Wierda rd in Centurion on the 19th July. We have spoken to the lady that works with the accounts at the hospital of discovery and she has nothing good to say to us and she is like an LP player that is stuck on one track she can't do anything and we just have to pay that's the only response we got from her she is the rudest and unapproachable person I have come across in my life and she is the most unhelpful lady that I know and had to deal with. Please, guys, make sure that you did you homework on authorizations for the hospital otherwise you will be caught in the same scenario and have to pay and pay and pay that all they want to hear.