Entabeni accounts failing at their job

Went to trauma December 2020. Account was not paid by medical aid so I had been making monthly payments. I phoned in after a few months to entabeni accounts department. I do hope their calls are recorded, because I was told my account was paid up by a young lady. After being told this, I made no further payments. Today, months and months later, after receiving no statements by email, sms or post, I get an sms saying I have 7 days to sell settle an account or be handed over, which is ridiculous. I phoned entabeni and got told an amount outstanding is 0. I phoned life Healthcare head office and was told there's a balance from September that medical aid is still working on, but there's no amount for December. I was told all payments are up to date, now I'm about to be handed over. Who's running this circus?