Do not pay your money back

This was my review a while ago, which still hasn't been resolved, they send some stupid review and say someone will contact you, but nothing, this is plain theft and trying to collect as much interest from your money as possible, this matter will now be handed over to the office of the consumer goods and services ombud. I submitted my forms in 1st of November 2024 after being told that a credit was due to me as I had paid cash for a medical procedure and hospital stay. I was then told that they needed further forms which U submitted and the claim was appproved on 21st November 2024, since then I have been calling daily as no payment has been **** and all i am told is that they dont know why and its not in their hands so no one can help, goodness, how long am I going to wait, I had to pay R68000 odd thousand and now that they have to pay a few rands back, nobody can help, i have to start paying debts back but all I get is, o we dont know why