KK
Koketso K

1 reviews | Active since May 2023

10 Mar 2026, 17:05

Dissatisfied with the service.

The service is horrible. We say for an hour while my friend complained about a headache. Also the hygiene is non existent, they had one cup by their water dispenser for all of us in the waiting area to share! We were addressed by their ward staff Thembi Mthombeni who tried clarifying about the waiting time and how the prioritise those who come with ambulances. They have no sense of emergency what so ever. A few minutes after discourse a nurse came already with attitude and did not allow any of us to go in with him stating they will call us if we’re needed meanwhile other patients went in with people to offer support. The staff we dealt with here was horrible and backchats definitely do not have people skills whatsoever!

0
Replies (1)
Life Healthcare
Life Healthcare's reply17 Mar 2026, 15:38
Official
Dear Koketso M, This review is concerning to us. We are sorry and disappointed to hear that your experience was a negative one. We would appreciate the opportunity to learn more about your experience. Please send your contact details by following this link, https://lifebrand.goreview.co.za/goreview-crm?revid=AgsXh8gj so that your feedback can be addressed directly by the appropriate person. We do hope to turn this around for you. Many thanks, Life Healthcare