Disgusting service from Accounts department

Life Peglerae Hospital Rustenburg, service from accounts department is atrocious! Struggling to get 2 Hospital accounts from them for my mother. My email address was given for correspondence when I booked my 91 year old mother in for an operation. They answered me that they can send me 1 account but for the other account she must request it herself. Can't these people think for themselves!! If an email is given it's for all correspondence!! I had to tell them to go look at her file to see that I signed forms as well and there is an email on file. Really people, think for yourself, you are wasting my time and patience .Disgusting . .