AV
Antoinette V

1 reviews | Active since Dec 2018

06 Aug 2019, 19:22

Disgusting medical service

I am very unhappy with the level of service I had recieved from the trauma unit. Dr s Maharaj had seen to me however the condition I went in is how I came out. The doctor was inconsiderate and not helpful. Seemed not interested. I was 4 months pregnant at that time and was suffering from gastric flu however he didn't bother to help me.

I have reported the incident to Mala Naidoo whom advised she will escalate my query but I have not received any feedback. I have went in to the hospital thereafter to follow up on my complaint. But I have still not received any feedback.

Now I'm getting a bill which I refuse to pay due to the fact that I how I went in is how I came out

I'm disgusted by this horrific experience, it's Moy like the treatment is free. We pay for medical aid n should be treated well.

0
Replies (4)
AV
Antoinette V's update28 Aug 2019, 17:28
Reviewer Update
Hi I got a call a few days after the complaint however I I have got no further feedback.

I have received a bill for the above day and it is still outstanding as I refuse to pay for a service I never recieved.

I was told that this will follow investigation but I have not received any feedback since.

Please can someone get back to me.

Regards
Antoinette


AV
Antoinette V's update03 Dec 2019, 09:57
Reviewer Update
I have called recently about 2 weeks ago to mount Edgecombe hospital as my balance of r355 due has been handed over to an attorney in cape Town.

I have not recieved any feedback from the hospital regarding my complaint. This is now effecting my credit status. I am furious that for bad service from the hospital I must be penalized. I have lodged a complaint at the time of the incident, and the hospital had still handed my account over for collection without resolving the complaint. This is pathetic service. Clearly they have a communication issue where they fail to attend to complaints.

I refuse to pay for a service I did not recieve. Can someone from Mount Edgecombe call me and rectify their mistake.

Furious,
Antoinette
AV
Antoinette V's update19 Feb 2020, 19:12
Reviewer Update
Hi

Still no response!!!
AV
Antoinette V's update19 Aug 2020, 00:40
Reviewer Update
Still no response