Disappointing service - Life Roseacres Hospital

I was attended to at the Life Roseacres Hospital in May 2023 and I completed the required form upon arrival, updated my details as well as they had changed however my details were not updated at that time (Not sure Why?) and the incorrect details were still captured.

I did not hear from anyone at the hospital regarding an outstanding amount or when it was required to be paid. I then received a call in Jan 2024 from the ITC as my account had been handed over. I then called the hospital and I was given a number for their accounts department as they are unable to assist me, after I had confirmed with a lady at the front desk the details which were currently captured and confirming that I no longer use the email address which the invoice was sent to. I was not allowed to speak to the person supervising the front desk after I asked to get answers as to why my details were never updated.

I was then given a contact for CPT which according to Meagan is where the account department is located. I called and spoke to Regardt who was not helpful instead kept telling me how he could not do anything about my issue and that I needed to speak to Fatima, who is never available when you call or even returns the calls, I am yet to get hold of her or someone in accounts to explain how the account is handed over without any knowledge of owning the hospital.

FFD... I then called again and spoke to Megan about a week later who took my details to ask her supervisor who sent an email to someone in accounts to assist, I received a call a few days later from Tracy who to date has not sent what she said she would send for me to go through and accept as the only option I have is to pay the account now.

I have since been receiving spam calls on my number with no one on the other side of the line since this has began.

I do not have a problem at all with paying the account however the way the matter was handled is unacceptable and disappointing, How do you hand an account over for someone who is not even aware that they have an outstanding amount? I am told only now that I am enquiring about it regarding a co-payment to the hospital which is paid should you not be admitted which is fine but how much and when is it required? Is there anyone at the Life Healthcare who is available to assist at all?

This is the worst service I have ever received from a hospital!.