LS
Livinia S

1 reviews | Active since Jun 2020

22 Jun 2020, 14:09

Disappointed en dissatisfaction of service at clinic

On the 22nd June 2020 I was refered by my doctor for chest x-rays at Bedford gardens. On arrival at the entrance of the hospital I was asked questions as part of their screening process by a female SECURITY who seems to be either very eager or forward to do her job. I informed her I'm a recovered covid 19 patient of which she said I'm not even supposed to be at the hospital (huh... doctor) she took my temperature with attitude and said I must wait outside until she get somebody to assist me. Good and well this "somebody" came and I repeat myself what I'm therefore and she couldn't assist as well and said she will get another "somebody ". In short I was told to wait outside almost at the parking entrance. After some time a lady came by d name of Zirelda from xrays department bit sceptical but helpful. We then have to past the very same female SECURITY guard who asked Zirelda where she's taking me to and cant we use the back entrance and of which Zirelda answered her very politely. We got to xrays department and I was taken straight to one of the rooms without seeing anybody and was told to wait there without a chair or nothing to sit on . After sometime Yvonne came to do xrays and I was told to undress in the room I became very emotional and started to cry. Xrays was done and with in record time my results was back still waiting in d room where I took d xrays. I was issued with protective gear and escorted out of the hospital by Yvonne(HELPFUL). At the exit I have to get rid of the gear and this female SECURITY was again on my case telling me to take of the gloves whilst I was busy undressing of this gear telling me Siesie you cant go wth the gloves I became angry and told her I know what I'm doing. I'm so much dissatisfied and disappointed with the treatment I got today . I ended up very emotional and sick all over again. Story in short treatment was not nice at the clinic why treat people differently that's been cleared by her doctor on the 17th June 2020. Pls help with the stigma hereof.

0
Replies (1)
Life Healthcare
Life Healthcare's reply23 Jun 2020, 18:33
Official
Hi Livinia, 
 
Thank you for sharing your feedback. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon. 

As this matter involves personal information and data, we cannot share any updates via Hello Peter. 

Please don't hesitate to contact us should you not hear anything.