SM
Sihle M

1 reviews | Active since Mar 2017

18 Aug 2020, 18:18

Crompton Hospital

Today my partner and I had the worst experience ever at the Crompton Hospital. She's 30 weeks pregnant and had a high risk emergency. We sat for almost 2 hours outside in the cold waiting for them to obtain authorization from the medical aid,then the nurse comes and tells us we have a 12 months waiting period. My partner has been admitted to the same hospital three times already for an emergency in relation to her pregnancy, we call the medical aid and we were given the authorization number in less than 5 minutes and did not even have to fight for it.

This clearly showed someone is not doing their job, very disappointing and with such service from them we are at risk of losing our babies and i wonder if they will be accountable for that. I wouldn't recommend or advice anyone to go there in an emergency,especially a high risk pregnancy.

I wish we could rate in negative stars, I'd give you negative 5 stars. - ⭐⭐⭐⭐⭐

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Replies (1)
Life Healthcare
Life Healthcare's reply19 Aug 2020, 08:27
Official
 Hi Sihle,  We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.  As this matter involves personal information and data, we cannot share any updates via Hellopeter.  Please don't hesitate to contact us should you not hear anything.