COMPLAINT AGAINST DR MAHRI AND RADIOLOGIST AT FLORA LIFE HOSPITAL

I recently (8 February 2020 at approximately 14:30) took my 1 month old daughter to the trauma unit at Life Flora Hospital as she was not well. She had cramps and her stomach was hard.

After the initial checks done by the nurse where they checked her blood pressure and weight, we were directed to go into a cubical and a different nurse took over who was very helpful. My Partner and I explained the situation to her and she spoke very kindly and said she is going to get the doctor.

It took over 10 minutes for Dr Mahri to come and he came with a white lady and instead he was making jokes. When he saw the baby he just from a distance saw and walked away and came 5 minutes later discussing with a white lady in casual about another patient and dissapeared for another 5 minutes.

My daughter was not well and we were extremely stressed about it.

When he eventually came the first thing he said was "you dont deserve to have another child if you cant handle this one". We kept quiet as I needed the help for my daughter. The next thing he said was "where is her granny's because they should look after her because you guys are incapable of it".

He then took his fist and started banging my daughters stomach and instead of speaking to us as her parents he spoke to that white lady and started laughing and then he lifted my daughter by her stomach skin. He still never told us anything. All he said was go for an xray. And walked out speaking to the white lady and he said "flippen kids hey".

He came back and just out the xray letter on the bed and walked away without explaining whether we need to come back or what should we do.

The friendly nurse then explained to us where to go and what to do and I told her that I do not appreciate the treatment we are getting from the doctor and it seemed as if he couldn't care less about what was going on.

We got to the radiology department and my partner went into the xray room with the radiologist and my daughter. When they came out my partner told me that he hurt my daughter by turning her over just by her arm and he stepped on her dummy. I asked for his name. (please find attached picture)

After we left, not knowing where to go or what to do a cleaner directed us and explained to us.

Once we returned to the cubical, the friendly nurse came to us and said the Dr Mahri is on the phone with my daughters paediatrician.

After waiting a few minutes he walks in yet again having a fat chat with the white lady and he stood there for 5 minutes discussing something completely irrelevant in that situation and he looks at me and starts laughing and starts drawing something which had no relevance and all he says is that she has has and he will prescribe medication and change in formula and disappears and comes back gives the prescription and starts laughing again and says is there anything else because apparently you not happy so I asked him is there a complaints department and he threw a form on the bed and says there you go and here is my name do all you can. He then walked out and I spoke to my partner about his attitude and he comes back and says there's no need to be flippen rude.

The nurse came 5 minutes later and explained what we now need to do.

Is this the type of service medical experts should provide. It is a life and death situation and people who have such a bad attitude and handle babies to give them pain is really horrible.

Please assist or I will take this even further!