Change Plan due to Dissatisfaction and Ignorance of Hospital

Good Evening

I would like to lay a complaint of the hospital that the medical aid covers which is Life Health Care that is near for my father, we are very disappointed with the treatment and service that we have received, my father tested positive for COVID 19 and early this morning he was moved to another ward which is Ward 4. The whole entire day my father was not seen by the doctor and the response we got from the nurses was that they had forgotten to let the doctor know in which room my father is in. This is a high risk patient that is chronic, my question is do these " essential workers'' that we need to applaud all the time care about patients? because clearly this is negligence and ignorance therefore we will be billed for nothing. I lost my uncle at the very same hospital ( LifeHealthCare) and now I understand what happened, this is very disgusting that our loved ones are not being taken care of because of such people in health care. We run away from public hospitals but where we still pay they give us ****py service, please ensure that the staff that does not want to work stay home and give people that are passionate about their work stay home.

Discovery can we please be moved to an option that will allow us to go to more Netcare Hospitals.