Casualty Front Desk Complaint

I went to Roseacres Clinic last night and this is not the first time i have experienced such bad mannered casualty staff at the front desk.

After receiving authorization from my medical aid - there was a mishap that my medical wouldnt pay certain treatments in full.... The most rudest woman behind the desk --- so miserable --- like she was doing me a favour to explained everything to me. I said to her its not a problem , i will leave... she just through my ID and Med Card at me. I will not tolerate rude and *********** staff. I pay alot of money every month to be on a medial aid I get treated in this manner. I would like this complaint to resolved within 24 hours. ( i would just like to add i did get a sms sent to my phone to my phone with an authorization number from Discovery,,, but was turned away still