SM
Sbusiso M
1 reviews | Active since Dec 2017
06 Aug 2024, 12:14
Billing
I am writing to express my profound disappointment with the lack of professionalism exhibited during my recent interaction with Crompton. I had anticipated a higher standard of communication, particularly from an esteemed institution such as Crompton. It is crucial to acknowledge issues promptly and propose viable solutions rather than providing a response that I find entirely unacceptable. I feel unfairly threatened with being blacklisted for not paying admission fees due to your staff's decision to use incorrect details. I have also resent updated details, including the reference number issued by my medical aid, yet I have received no update from you. Please urgently sort out this mess.
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Replies (1)Life Healthcare's replyOfficial
06 Aug 2024, 16:03Good day, Sbusiso M,
Thank you for taking the time to review us, we appreciate your valuable feedback. We assure you that this is not the standard of service and care that we strive to provide to our patients. For this, we do apologise.
We have shared your contact details with hospital management and they will be in contact.
Many thanks,
Life Healthcare
Life Healthcare's reply06 Aug 2024, 16:03
Official
Good day, Sbusiso M,
Thank you for taking the time to review us, we appreciate your valuable feedback. We assure you that this is not the standard of service and care that we strive to provide to our patients. For this, we do apologise.
We have shared your contact details with hospital management and they will be in contact.
Many thanks,
Life Healthcare
