EM
Elizabeth M

1 reviews | Active since May 2016

24 Jul 2024, 10:18

Beware of being admitted in Glynnwood

I was admitted at glynnwood on a Saturday in the beginning of March then was transferred to their other wing, since I was there no one came to me and tell me there's a problem with my medical aid. I was seen by 5 different specialists on a daily. I was admitted for a month there and was discharged end of March. Dr's receptionists started to call me saying I have outstanding payments from all these Dr's and emails of accounts even from the hospita it self.I called medical aid and they told me they never gave Authorization for me to be admitted, when I called the case manager Lorraine at glynnwood asking how come I was never told this? How do you let a patient stay in hospital for a whole month without an auth from a medical aid or Patient? What are admission clerks for? Am I now expected to pay such a huge debt that is not my fault? I'm emotionally totured by this for the past 4months over this. I came to this platform for help because their phone rings and gets hung up now. I emailed this and only a response once acknowledging the receipt of the email, up until today there's been no contact. Dr's are now sending these accounts to their lawyers. I trust my cry for help will be heard

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Replies (1)
Life Healthcare
Life Healthcare's reply25 Jul 2024, 09:00
Official
Good day, Elizabeth M, Thank you for bringing your negative experience to our attention. We are sorry and disappointed to hear that your experience was a negative one. We have shared your details with hospital management for investigation and feedback. Someone will be in contact with you soon. Many thanks, Life Healthcare