Bad service by receptionist

I've just realised that all hospitals are the same. Just when I thought Life groenkbloof is the best hospital but I was wrong. I had to go back tonight, the receptionis Laurice cannot work under pressure. One does know where the queue starts and end and she bypass people on the queue. When I address this she tells me she's the only one working there. She mispelt my surname and tells me I must enjoy my day after correcting my surname. The hospital knows this time of the year is busy, they must have a contingency plan and stop making excuses treating people as if they are doing them a favour. I paid for the services! I will never go back to that hospital again.