Bad service

I ordered chicken salad for lunch and when it arrived it was not according to standard it looked so old and stale. I asked the lady that was serving me to exchange and she asked me if I tasted the salad before I can make her exchange, she basically made me taste the food that is not to standard. Is this how patient should be treated like. She then left me and and continue talking in the wards for what I ordered and worst of all she refused to go to the kitchen and changed the food for me. So feeling disappointed and absent at Flora Hospital. Called the manager ward that was in charge guess what she never came.