BAD BAD BAD SERVICE

27 October 2014 Saw Orthopedic surgeon, who advised I needed urgent surgery on my right shoulder. Spent 2 hours with Admissions to get all the authorisations from Discovery for this operation. <br> Morning of 31 October 2014 I arrive at Wilgeheuwel Hospital as per their instructions at 07H30. At 09H30, I am still in main reception waiting to be admitted. <br> When I ask what is going on. They have no bed for me. Even after I had spent hours doing the pre-admission.<br> I was moved between 3 wards in a 18 hour period. They did not know where I was after operation. If my friend did not ask where I was at 16H00 hours after the operation was finished at 13H15. I would probably still be there.<br> Today I get a bill to pay for medication that was not pre-authorised. After spending an hour with the accounts department, where according to Elizabeth, she is the only employee.... to the credit manager. All covering the fact that they have made a mess. <br> Why do patients be held responsible for their staff's incompetence?