Anncron Radiology

I made an appointment for a patient at Anncron Radiology from a doctor’s room in Wilmedpark. The first lady I spoke to was very kind, helpful, and efficiently booked the appointment giving me a confirmed date and time. I explained that the patient wouldn’t be able to fill in the forms in person that day, so I would have the patient complete them at the rooms and then email them through.

A few minutes later, I called back to confirm the correct email address for sending the forms. However, the patient had already left because he was in a rush. This time, a different lady answered... She was extremely rude and kept insisting that the patient must come directly to Anncron with the authorisation. She refused to provide the email address I had called for, and repeatedly asked for information I had already given during the initial call and information that was already on the completed forms.. Mind you this is a Harmony patient, meaning I need the appointment details to update the case manager. Now everything is confusing. They claim not to know about the booking that was made earlier, and they’re refusing to help even though I have all the necessary forms ready to be emailed.

Because of this, the patient now has to travel again first to fetch the forms, then to Anncron to re-make an appointment that was already made but apparently never written down, and then return whenever they decide to assist him. This is incredibly frustrating and inconsiderate, especially since the patient struggles with transport. All of this could have been avoided if they had simply accepted the emailed documents as initially arranged.