An Emergency 10 hours delay

So on Monday 1st November 2021 just before 16:00 I rushed into Life Carstenhof Hospital emergency with my 5 year old daughter who'd just broken her arm and screaming in pain. Admission personnel there asked for my ID, Medical Aid card and my daughter's birth certificate. They wouldn't even give my daughter a pain killer before I provide them with these. Like, who the hell, in an emergency, thinks of all this staff? Anyways, she was given painkillers 30 minutes later after throwing a tantrum. Now I was advised the Doctor needs X-ray before he can do anything and that was just the beginning of my nightmare. Cut long story short. 1. Centre of Medical Imaging refused to do the X-Ray before upfront payment but they struggled providing a quote for my Medical Insurance to pay. 2. The Hospital seemed clueless on what docs were needed to get my Medical Insurance authorising treatment. 3. Hospital staff not giving us enough info to make informed decisions. i.e. We need extra money to do covid testing before admission over and above what the Insurance covers. The list is endless and it resulted in my daughter only getting admitted 10 hours and almost 2 shift changes later.(From 4pm - 2am). All this time she was in pain and hungry because she couldn't eat as no one knew when she would go to theatre. To put cherry on top, my daughter was discharged on 3rd Nov 2021 a day after surgery, telephonically i.e. without the doctor even seeing the parents. We don't know how to treat her, how serious this thing is and all besides a not that say 'return in 3 weeks'. The treatment was pathetic and most blame goes to the Hospital> We initially blamed my medical insurance Affinity Health but they did all the could, a few delays but I have no doubt 80% of what I went through was because of the hospital.