Accounts department

Life healthcare accounts department

My husband was admitted at Flora Clinic on 14 July 2023. We were seen by Dr. Naidoo in the ER who informed that because he is being admitted for an emergency procedure, the hospital will not charge us a co-payment.

Fast forward to September and the accounts department calls my MOTHER and sent her an SMS about an account outstanding, i have signed numerous documents with my details on it and I did not receive a call nor an SMS from the office, this is completely in breach of the POPIA act!

Then I called the office about the account and I explain that Dr. Naidoo said we will not be charged a co-payment. The lady checks her system and tells me that there is a note saying the amount is to be written off, she will send it to her team leader. (This was last week monday) she tells me it will be sorted by Thursday and I asked to send me an account showing the R0.00 balance.

I received no feedback last week.

Yesterday I sent a follow up email to the individual and asked if I can get an amended account and she responds quickly saying that there are no changes because there was no payment received. I then reminded her about what i was told last week, meaning that absolutely NOTHING was done.

I want this account sorted out ASAP