Account handed over for a claim that was not put through to the medical aid

My son was admitted in December 2023 at Life Wilgeheuwel hospital. I received an email from Samantha De Klerk in May 2025 that we owe the hospital an amount of R6 000 and I need to get a motivation from the Paediatrician that was in charge. The Dr couldn’t assist because her account was paid by the medical aid.

I contacted the medical aid and they confirmed that the hospital claim was not sent through to them. I went to the hospital in August 2025 and I was assisted by Kevin Kyungu, who promised to escalate the issue since the problem was at the hospitals’s side .

This issue was never resolved and I am now being handed over for something that should’ve been paid by my medical aid but it wasn’t because of your employees incompetence !!!

Nobody is taking my calls or responding to my emails now , I am also tired of going to the hospital.