Account Department is shocking - Life Wilgeheuwel

Can someone from your accounts department URGENTLY contact me to resolve a query I am following up to no end with no concrete feedback from the Hospital Accounts department.

I have now contacted Crystal (Headoffice), Samantha de klerk (Headoffice), Liezel Steenekamp (Wilgeheuwel Accounts), Michelle Ras (Patient Service Manager - Wilgeheuwel) and not one of these people have assisted.

I am being sent from pillar to post and it is truly frustrating. You get your laywers to call for payment - but when there is a dispute on the charges the Hospital has put through then no one wants to do their work. Does the hospital only care about threatening people when they are the ones who incorrectly charged the medical aid?

In addition, is there anyone in the accounts department that actually knows how to investigate and resolve a query?

To top it off I have had the very unfortunate experience of dealing with Michelle Ras - I don’t know how you employ people that are so rude and unprofessional into positions of "Patient Services Manager" - this person should not deal with other people as she lacks people skills.

Ref number for query: ***