Acceptable Poor Communication

After raising a complaint/query about the high bill on 20-Nov-2022, Life Wilgeheuwel hospital still had not responded to this. The hospital secretary sent a generic response and upon querying the progress the further feedback has been provided.

This lack of communication is just one of many service gaps this hospital group fails to resolve and deems it acceptable. It's a shame such professionalism is allowed whilst canvasing they make life better