Abysmal Accounts and Billing Dept

I underwent a procedure at Life Fourways in June 2026. While the staff at Fourways Life were brilliant and caring, the same cannot be said for the accounts department.

Despite multiple emails over more than five weeks to resolve an simple billing code error which resulted in my medical aid not settling an outstanding balance, each escalation was met with a response that ignored the actual issue raised and redirected me back to co-payment and scheme-rule explanations that simply did not apply. Circa five weeks later and we are still without a single step towards a resolution.

A detailed follow-up with supporting documentation attached went completely unanswered.

It is disappointing that excellent clinical care can be let down so badly by an accounts department that does not engage properly with a documented billing error.

I would encourage Life Fourways to review how the their department handles queries of this nature, as the lack of resolution and communication has been the most frustrating part of an otherwise good experience.