*****

Flora hospital owes me a refund since September 2024. Gavonia Michael that works in the credit control department is the most lazy, unprofessional woman ever, she never answers her phone and if she does answer the phone, she will tell her lots of stories like the system is off or she will call me back or the manager needs to authorise my payment. Everyday I call and no one picks up the phone. I eventually got her email address which is *** and her manager's email which is ***. When I sent two emails to her manager yesterday the emails went through to him, this morning the manager blocked my emails, makes you wonder what ***** is happening there and why they not responding. I'm taking this matter further up with the HASA. Never had I seen such unprofessional service and lazy service from a private hospital like flora.

Very disappointed and dissatisfied patient.