The Glynwood Hospital Accounts department doesnt exist

i was admitted for an emergency on 03.05. had to pay R2700 before i could see a doctor, since i dont have savings available on my medical aid. Overall Hospital experience was great. then the account part comes. i was discharged 8.05 already, have been battling a week just to get the hospital invoice to be able to try and claim the R2700 back from GAP cover. No one, answers the phone in accounts for the last week. Friday i was told the lady left early. today i have been trying since 10 am, now 11:11 no one answers, switchboard cant transfer the call to any supervisor, manager, financial manager no one, you just need to hang with it and wait until someone is willing to answer the phone to get help. i would love to know, if the accounts people claim anything back, if they also get to battle like patients do. keeping in mind, if we dont pay our medical aids, they will not pay the hospitals, if the hospitals dont get paid, they dont have jobs, the accounts department is just as important as the whole hospital. all the good that was done is now null and void due to bad service, so sad.....