TrustIndex
2.3
NPS Score
-20
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Life Glynnwood Hospital
Is Life Glynnwood Hospital trustworthy?
Life Glynnwood Hospital has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Life Glynnwood Hospital across 25 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2020
Extremely unpleasant experience at Glenwood Hospital
My experience began with the nursing staff in the Emergency Department, where I was subjected to an unpleasant interaction following my refusal to undergo a procedure that I did not consider necessary at the time. I requested to sign a refusal of hospital admission, but after further discussion, I was persuaded to remain and receive treatment. Unfortunately, the manner in which I was treated by the nursing staff left much to be desired. My first experience at this hospital was unnecessarily distressing, and I left feeling deeply disappointed by the level of professionalism and patient care. To make matters worse, I subsequently encountered what appears to be serious administrative and billing inconsistencies. A few days after my visit, I received a statement indicating that I had an outstanding balance with the hospital. I was surprised by this because I had provided my medical aid details during my visit. I had also already paid a R350 co-payment for the doctor who attended to me in casualty, and the doctor submitted a separate claim to my medical aid. I contacted the hospital to enquire whether the claim had been submitted to my medical aid. I was informed that it had been submitted but that the medical aid was probably experiencing a backlog. I questioned why the hospital was sending statements to me while supposedly awaiting payment from the medical aid, and whether interest was accumulating on the outstanding amount while the claim was being processed. The consultant reassured me that I should not worry because the *** had not yet been handed over to the attorneys. However, when I contacted my medical aid directly to verify the situation, I was informed that they had not received any claim from Glenwood Hospital. They had only received the doctor's claim and the laboratory claim. This raises serious concerns about the hospital's billing and claims administration. How can I be told by the hospital that a claim has been submitted when the medical aid confirms that no such claim has been received? I am particularly disappointed that, in addition to the unpleasant treatment I received from the nursing staff, I now have to spend my own time following up on administrative matters that should have been handled correctly by the hospital. Patients should not have to deal with distressing experiences when seeking emergency medical attention, only to encounter further frustration when dealing with the hospital's administration afterwards.
1 reviews | Active since Dec 2020
Extremely unpleasant experience at Glenwood Hospital
My experience began with the nursing staff in the Emergency Department, where I was subjected to an unpleasant interaction following my refusal to undergo a procedure that I did not consider necessary at the time. I requested to sign a refusal of hospital admission, but after further discussion, I was persuaded to remain and receive treatment. Unfortunately, the manner in which I was treated by the nursing staff left much to be desired. My first experience at this hospital was unnecessarily distressing, and I left feeling deeply disappointed by the level of professionalism and patient care. To make matters worse, I subsequently encountered what appears to be serious administrative and billing inconsistencies. A few days after my visit, I received a statement indicating that I had an outstanding balance with the hospital. I was surprised by this because I had provided my medical aid details during my visit. I had also already paid a R350 co-payment for the doctor who attended to me in casualty, and the doctor submitted a separate claim to my medical aid. I contacted the hospital to enquire whether the claim had been submitted to my medical aid. I was informed that it had been submitted but that the medical aid was probably experiencing a backlog. I questioned why the hospital was sending statements to me while supposedly awaiting payment from the medical aid, and whether interest was accumulating on the outstanding amount while the claim was being processed. The consultant reassured me that I should not worry because the *** had not yet been handed over to the attorneys. However, when I contacted my medical aid directly to verify the situation, I was informed that they had not received any claim from Glenwood Hospital. They had only received the doctor's claim and the laboratory claim. This raises serious concerns about the hospital's billing and claims administration. How can I be told by the hospital that a claim has been submitted when the medical aid confirms that no such claim has been received? I am particularly disappointed that, in addition to the unpleasant treatment I received from the nursing staff, I now have to spend my own time following up on administrative matters that should have been handled correctly by the hospital. Patients should not have to deal with distressing experiences when seeking emergency medical attention, only to encounter further frustration when dealing with the hospital's administration afterwards.
1 reviews | Active since Nov 2026
Terrible experience with doctor, nurses and a few staff
Took my mother inlaw to Glynnwood emergency side and once again had a terrible experience...pin pointing here is the problem but Dr Javier did not attend to them properly...she had to many patients that she couldn't remember the reason for my mother inlaw being there and sent my mom home with no medication or a proper plan to help her get better. Their excuse is they don't know what the problem is after so many scans and blood tests and after that more blood tests were taken which we didn't receive the results. I wouldn't recommend Glynnwood.
1 reviews | Active since Nov 2026
Terrible experience with doctor, nurses and a few staff
Took my mother inlaw to Glynnwood emergency side and once again had a terrible experience...pin pointing here is the problem but Dr Javier did not attend to them properly...she had to many patients that she couldn't remember the reason for my mother inlaw being there and sent my mom home with no medication or a proper plan to help her get better. Their excuse is they don't know what the problem is after so many scans and blood tests and after that more blood tests were taken which we didn't receive the results. I wouldn't recommend Glynnwood.
1 reviews | Active since Sept 2026
Bad service
My daughter was booked and ready to deliver her baby at Glynnwood Hospital yesterday. She is covered by Discovery Medical Aid, and all arrangements were in place ahead of time. When she arrived at the hospital, the staff refused to assist or admit her — purely due to a communication breakdown between two doctors. Instead of resolving the issue or providing care, they called an ambulance and sent her away to a state hospital to give birth. This is completely unacceptable. A labouring mother should never be turned away or left without care because of internal miscommunication between medical professionals. It is dangerous, inconsiderate, and a total failure of patient care. We trusted this hospital to provide a safe, supportive environment for the birth, and instead she was sent away in a vulnerable, urgent situation. There was no regard for her well-being, the baby, or the fact that she had made all necessary arrangements with Discovery medical aid. I am deeply disappointed and concerned about the level of care and professionalism shown here. I hope no other family has to go through this kind of experience during such a special and important moment. Extremely poor care and total lack of compassion.
1 reviews | Active since Sept 2026
Bad service
My daughter was booked and ready to deliver her baby at Glynnwood Hospital yesterday. She is covered by Discovery Medical Aid, and all arrangements were in place ahead of time. When she arrived at the hospital, the staff refused to assist or admit her — purely due to a communication breakdown between two doctors. Instead of resolving the issue or providing care, they called an ambulance and sent her away to a state hospital to give birth. This is completely unacceptable. A labouring mother should never be turned away or left without care because of internal miscommunication between medical professionals. It is dangerous, inconsiderate, and a total failure of patient care. We trusted this hospital to provide a safe, supportive environment for the birth, and instead she was sent away in a vulnerable, urgent situation. There was no regard for her well-being, the baby, or the fact that she had made all necessary arrangements with Discovery medical aid. I am deeply disappointed and concerned about the level of care and professionalism shown here. I hope no other family has to go through this kind of experience during such a special and important moment. Extremely poor care and total lack of compassion.
1 reviews | Active since Feb 2017
Worst hospital experience ever
The worst hospital experience I have encountered from a private hospital. I was taken by ambulance to the casualty for a suspected heart attack. In extreme chest pains, sweating, numbness of the body. Upon entering casualty, we were greeted by staff, who complained to the ambulance staff, of why they did not call before arriving. Which was done, in my home before going there. A very caring doctor saw me and requested for tests to be done, and the results confirmed that I indeed suffered a heart attack and requested I get admitted into high care, until a Cardiologist sees me in the morning. Admissions then demanded R1500, to be paid prior to admission. We informed them that they need to get authorisation from my medical aid, the repose was this is a co payment. In desperation for treatment, I paid the amount and was admitted. Out of the 3 staff that treated me, 2 need proper training on communication, treatment and care. The male nurse Vamo was amazing. He treated me with respect and truly cares for patients. As for the other 2, there was no interaction at all, I was refused water, food and allowed to make contact with my family and work to advise them I was in the hospital or assistance when required. The response I got was. “I was late today for work” “We are over worked and under paid” “ Why are you asking us to smile or greet you, you must smile and greet if you want. They did nothing to make my stay as pleasant or comfortable. I had a double stent inserted into my arteries at around 8.30am and discharged at 12pm. The brilliant staff Vamo saw it fit to keep me longer as I was still bleeding excessively. I received no communication from the Cardiologist Dr M.D Mashilo for a follow up appointment, the chronic medication that he prescribed was not updated with my medical aid. I need to now go back to him, no dietician saw me, no out of hospital care was communicated. My medical Aid confirmed that NO CO Payments was required, when they queried this with the hospital. They were told it’s an error and I must contact them for a refund.
1 reviews | Active since Feb 2017
Worst hospital experience ever
The worst hospital experience I have encountered from a private hospital. I was taken by ambulance to the casualty for a suspected heart attack. In extreme chest pains, sweating, numbness of the body. Upon entering casualty, we were greeted by staff, who complained to the ambulance staff, of why they did not call before arriving. Which was done, in my home before going there. A very caring doctor saw me and requested for tests to be done, and the results confirmed that I indeed suffered a heart attack and requested I get admitted into high care, until a Cardiologist sees me in the morning. Admissions then demanded R1500, to be paid prior to admission. We informed them that they need to get authorisation from my medical aid, the repose was this is a co payment. In desperation for treatment, I paid the amount and was admitted. Out of the 3 staff that treated me, 2 need proper training on communication, treatment and care. The male nurse Vamo was amazing. He treated me with respect and truly cares for patients. As for the other 2, there was no interaction at all, I was refused water, food and allowed to make contact with my family and work to advise them I was in the hospital or assistance when required. The response I got was. “I was late today for work” “We are over worked and under paid” “ Why are you asking us to smile or greet you, you must smile and greet if you want. They did nothing to make my stay as pleasant or comfortable. I had a double stent inserted into my arteries at around 8.30am and discharged at 12pm. The brilliant staff Vamo saw it fit to keep me longer as I was still bleeding excessively. I received no communication from the Cardiologist Dr M.D Mashilo for a follow up appointment, the chronic medication that he prescribed was not updated with my medical aid. I need to now go back to him, no dietician saw me, no out of hospital care was communicated. My medical Aid confirmed that NO CO Payments was required, when they queried this with the hospital. They were told it’s an error and I must contact them for a refund.
1 reviews | Active since Aug 2011
The Glynwood Hospital Accounts department doesnt exist
i was admitted for an emergency on 03.05. had to pay R2700 before i could see a doctor, since i dont have savings available on my medical aid. Overall Hospital experience was great. then the account part comes. i was discharged 8.05 already, have been battling a week just to get the hospital invoice to be able to try and claim the R2700 back from GAP cover. No one, answers the phone in accounts for the last week. Friday i was told the lady left early. today i have been trying since 10 am, now 11:11 no one answers, switchboard cant transfer the call to any supervisor, manager, financial manager no one, you just need to hang with it and wait until someone is willing to answer the phone to get help. i would love to know, if the accounts people claim anything back, if they also get to battle like patients do. keeping in mind, if we dont pay our medical aids, they will not pay the hospitals, if the hospitals dont get paid, they dont have jobs, the accounts department is just as important as the whole hospital. all the good that was done is now null and void due to bad service, so sad.....
1 reviews | Active since Aug 2011
The Glynwood Hospital Accounts department doesnt exist
i was admitted for an emergency on 03.05. had to pay R2700 before i could see a doctor, since i dont have savings available on my medical aid. Overall Hospital experience was great. then the account part comes. i was discharged 8.05 already, have been battling a week just to get the hospital invoice to be able to try and claim the R2700 back from GAP cover. No one, answers the phone in accounts for the last week. Friday i was told the lady left early. today i have been trying since 10 am, now 11:11 no one answers, switchboard cant transfer the call to any supervisor, manager, financial manager no one, you just need to hang with it and wait until someone is willing to answer the phone to get help. i would love to know, if the accounts people claim anything back, if they also get to battle like patients do. keeping in mind, if we dont pay our medical aids, they will not pay the hospitals, if the hospitals dont get paid, they dont have jobs, the accounts department is just as important as the whole hospital. all the good that was done is now null and void due to bad service, so sad.....
1 reviews | Active since Nov 2017
So my wife arrives at the hospital as she started bleeding as we recently found out she’s pregnant
So my wife arrives at the hospital as she started bleeding as we recently found out she’s pregnant. She took herself straight to the emergencies and I was in the middle of Johannesburg then had to travel to Randburg by the time I did my necessary collections and got to the hospital she still hadn’t seen a doctor. With that said that’s now a 2 hour window. Don’t get me wrong the staff are very friendly and polite just your security would’ve ended up in a body bag by trying to prevent me from seeing my wife. With this now being said she’s been here since before 11am as I’m writing this it’s now 6:38pm and only now has the gynaecologist managed to see her. This is her very first pregnancy as we’ve been struggling to have children. And to receive this form of “prompt” service and I can guarantee this is going to put a massive dent in my medical aid. I am very unsatisfied with the quality of service and the process of actually getting someone to see my wife.
1 reviews | Active since Nov 2017
So my wife arrives at the hospital as she started bleeding as we recently found out she’s pregnant
So my wife arrives at the hospital as she started bleeding as we recently found out she’s pregnant. She took herself straight to the emergencies and I was in the middle of Johannesburg then had to travel to Randburg by the time I did my necessary collections and got to the hospital she still hadn’t seen a doctor. With that said that’s now a 2 hour window. Don’t get me wrong the staff are very friendly and polite just your security would’ve ended up in a body bag by trying to prevent me from seeing my wife. With this now being said she’s been here since before 11am as I’m writing this it’s now 6:38pm and only now has the gynaecologist managed to see her. This is her very first pregnancy as we’ve been struggling to have children. And to receive this form of “prompt” service and I can guarantee this is going to put a massive dent in my medical aid. I am very unsatisfied with the quality of service and the process of actually getting someone to see my wife.
1 reviews | Active since Dec 2009
Life Glynnwood Hospital not a good experience
Medical aid claims rejected because they do not submit the claims for the doctors and blood work on the correct dates. It is mission impossible to get hold of the case manager to assist. Was also not treated well by nursing staff. Unfortunately a Discovery Keycare patient does not have a choice of hospitals.
1 reviews | Active since Dec 2009
Life Glynnwood Hospital not a good experience
Medical aid claims rejected because they do not submit the claims for the doctors and blood work on the correct dates. It is mission impossible to get hold of the case manager to assist. Was also not treated well by nursing staff. Unfortunately a Discovery Keycare patient does not have a choice of hospitals.