Bad Service,

on Sunday 8 November I was due to attend a friend's birthday lunch. At 8am I decided to purchase a voucher for a special on Life Day Spa's website for some treatments. I followed the procedure & bought the voucher with my credit card. I received an email from Paygate confirming my purchase, but became concerned when the voucher did not arrive by email. I called the Rosebank branch & was told it was not reflecting on their side yet, but they would call me and if it didn't reflect I could pick up a printed voucher from the branch, once I emailed the Paygate confirmation. I was phoned & told the manager had said that until they could see the payment,& therefore could not help me. Frantic, deadline of the birthday lunch, I pleaded with them to help me. I was rudely & aggressively told that there is nothing they can do, my only option is to go & purchase a second voucher, and be refunded once the other one came through. Reluctantly drove to the Fwys branch, explained the situation, and were even more rudely told you can't buy vouchers for specials. Eventually pd another R500, only to find the payment had in fact gone off on the 8th. Now fighting for refund.shocking experience AGAIN!