Shocking and ********* business model...!!!

<p>I love your spa and I frequent it often as I love the value of service that it consistently provides but I was shocked to discover what my friend told me about the voucher that I bought for her... </p> <p>I bought a FULL PRICE gift voucher for my friend's birthday, which I paid cash for... When said friend phoned to redeem the gift voucher 2 months later, she asked for an appointment for that Saturday and stated that she had a voucher to use, they told her that they were fully booked and the only appointment time they had available was for 7am!!!! She obviously declined this ridiculous offer and decided to test them by enquiring 10 minutes later using my name instead and not mentioning the fact that she had a voucher this time - they happily offered her a 5pm slot for the same Saturday!</p> <p>So just because you have already made the sale for the month does this entitle you to treat customers with a voucher as second rate?! </p> <p>I'm both fuming and disappointed. </p>