Life Day Spa Century City
Claimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Life Day Spa Century City
Claimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMF
Morgan F
1 reviews | Active since Jul 2026
2 Jul 2026, 11:51
Life Day Spa Century City Complaint
I was gifted a R1,000 birthday voucher and was really looking forward to my first visit, but unfortunately the customer service has been incredibly disappointing. It took a week and multiple follow-ups via email, WhatsApp and Instagram just to receive a response to my initial enquiry. My questions were repeatedly ignored, yet an appointment was booked and confirmed without my request or consent. After sending a formal complaint, I still haven't received a written response. Instead, I received a phone call confirming the appointment and, after asking them to respond to my email instead, they simply sent a calendar invite to confirm the booking. My voucher is now expired and unusable. 100% would not recommend, and after reading the other negative reviews (with further lack of response from this business), it seems I am not alone.
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Morgan F
1 reviews | Active since Jul 2026
2 Jul 2026, 11:51
Life Day Spa Century City Complaint
I was gifted a R1,000 birthday voucher and was really looking forward to my first visit, but unfortunately the customer service has been incredibly disappointing. It took a week and multiple follow-ups via email, WhatsApp and Instagram just to receive a response to my initial enquiry. My questions were repeatedly ignored, yet an appointment was booked and confirmed without my request or consent. After sending a formal complaint, I still haven't received a written response. Instead, I received a phone call confirming the appointment and, after asking them to respond to my email instead, they simply sent a calendar invite to confirm the booking. My voucher is now expired and unusable. 100% would not recommend, and after reading the other negative reviews (with further lack of response from this business), it seems I am not alone.
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Replies (0)ZB
Zoleka B
1 reviews | Active since Jan 2026
25 Jan 2026, 06:57
Poor Service!!!
I had a very disappointing experience with Life Day Spa Century City. I booked a Swedish massage online the evening before my appointment and paid the required 50% deposit. On the morning of my booking, I called to confirm, only to be met with extremely poor customer service. I was told that my deposit had not been received, despite me sending clear proof of payment via WhatsApp at the manager’s request. The spa later claimed they could not find my booking and insisted that I must have booked with another branch. This was frustrating and misleading, as my bank transaction clearly reflects payment made to the Century City branch. The customer service, including from the manager, was unprofessional. I was told the staff member I initially spoke to was “in training,” which does not excuse the lack of accountability or resolution and is not the customer’s responsibility. To date, no one has followed up with me regarding my deposit, and I have been forced to approach my bank to dispute the payment due to the spa’s failure to resolve the matter. Overall, this experience showed poor communication, lack of professionalism, and no regard for the customer. I would not recommend this branch based on how this situation was handled.
Helpful (0)
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Zoleka B
1 reviews | Active since Jan 2026
25 Jan 2026, 06:57
Poor Service!!!
I had a very disappointing experience with Life Day Spa Century City. I booked a Swedish massage online the evening before my appointment and paid the required 50% deposit. On the morning of my booking, I called to confirm, only to be met with extremely poor customer service. I was told that my deposit had not been received, despite me sending clear proof of payment via WhatsApp at the manager’s request. The spa later claimed they could not find my booking and insisted that I must have booked with another branch. This was frustrating and misleading, as my bank transaction clearly reflects payment made to the Century City branch. The customer service, including from the manager, was unprofessional. I was told the staff member I initially spoke to was “in training,” which does not excuse the lack of accountability or resolution and is not the customer’s responsibility. To date, no one has followed up with me regarding my deposit, and I have been forced to approach my bank to dispute the payment due to the spa’s failure to resolve the matter. Overall, this experience showed poor communication, lack of professionalism, and no regard for the customer. I would not recommend this branch based on how this situation was handled.
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